Hello? Motor insurance department? Oh, hello. I'd like to ask about insurance for my car. Yes, of course. I'll just take a few details. What's your name? Patrick Jones. The customer's name is Patrick Jones, so Patrick Jones has been written in the space. Now we shall begin. You should answer the questions as you listen, because you will not hear the recording a second time. Listen carefully and answer questions one to five. Hello? Motor insurance department? Oh, hello. I'd like to ask about insurance for my car. Yes, of course. I'll just take a few details. What's your name? Patrick Jones. And your address? It's 27 Bank Road. 27 Bank Road. Is that in Greendale? Yes. And what's your daytime phone number? My work number is 730453. And could I ask what your occupation is? Dentist. OK. Now, a few details about your car. What size is the engine? It's 1200ccs. Thank you. And the make and model? It's a Hewton Sable. Could you spell the model name, please? Yes. S-A-B-L-E. Oh, yes. Thanks. And when was it made? 1997. Lovely. Right. I presume you've had a previous insurer? Yes. Right. We need to know the name of the company. Yes. It was Northern Star. Thank you. And have you made any insurance claims in the last five years? Yes. One in 1999. And what was the problem? It was stolen. But... That's fine, Mr Jones. That's all we need to know at the moment.