Good afternoon. Italia Breaks? My name's Margaret. How can I help you? Hi. I'd like to book a short break in Italy. Hotel and flights combined. Anywhere in particular? Yes, Venice if possible. We've been looking at some of your brochures and I want to check if you have any special deals. Right. Let's have a look and see what we've got. Right. OK. I've got the screen up. Can you just give me a few personal details? Sure. First, can I just take your name please and a contact telephone number? Certainly. It's John Framlington. That's F-R-A-M-L-I-N-G-T-O-N. And I'll give you my mobile number. I can't always remember it. Yes, here it is. It's 07987 44 1192. 44 1192. That's it. And how many people is it for? Just two adults. OK. Any particular price range? It's our first wedding anniversary and we... Congratulations! Thank you. So we wanted somewhere nice but not too expensive. We would like to make it something to remember. Maybe in the medium price range. OK. How many nights do you plan to stay? Five nights only. That gives us plenty of time to do sightseeing and to relax. Right. That's five nights only. And what type of hotel? We initially thought of going for a five-star but that might be too expensive. So we've been looking at four-star hotels. We've got quite a few in our brochure but the one I would recommend is the Hotel Scotland. It's four-star and I know there are rooms available because I have just made a booking for another client there. I didn't notice that one. I don't know how I didn't see it. It's easy to miss them. I've also stayed there myself as we sometimes have to go and check out the hotels. And of all the ones I visited, this was my favourite. Oh, right.