Thorndyke's? Good morning. Is that Mr Thorndyke? Speaking. How can I help? I've got quite a few things which need painting and fixing in the flat, and I wonder whether you'd be able to do the work? I'm sure I'd be able to help, but let me take down a few details. Yes, of course. Well, firstly, how did you hear about us? It was my friend May Hampton. The customer heard of the builder from her friend, so friend has been written in the space. Now we shall begin. You should answer the questions as you listen, because you will not hear the recording a second time. Listen carefully and answer questions one to six. Thorndyke's? Good morning. Is that Mr Thorndyke? Speaking. How can I help? I've got quite a few things which need painting and fixing in the flat, and I wonder whether you'd be able to do the work? I'm sure I'd be able to help, but let me take down a few details. Yes, of course. Well, firstly, how did you hear about us? It was my friend May Hampton. You did some excellent work for her a couple of years ago. Do you remember? Oh yes, that was in West Park Flats. Lovely lady. Yes, she is. And what's your name, please? It's Edith Pargeter. Edith, can you spell your surname, please? It's P-A-R-G-E-T-T-E-R. Double T, right. And do you live in West Park Flats as well? No, actually it's East Park, Flat 4. Oh right, that's over the road, I seem to remember. Quite difficult to get to. Yes, it's at the back of the library. Right, I know. And what's your phone number? 875 934, but I'm out a great deal in the afternoons and evenings. So would the best time to ring you be in the morning? Yes. Fine, I've made a note of that. Can I just ask, I'll be in a van and I know parking's rather difficult round your flat. Where would you recommend? Well, I always tell people in larger vehicles to park by the post box on the other side of the road from the entrance.